“Help, Mommy N!” Glenda (not her real name) texted me one day. “Sure!” I replied immediately. “What can I do for you?” “My employee turnover is very high,” she said. “At that rate, I’m losing my people, I’m afraid I will also lose my business! What should I do?” Glenda lives in a city in […]
Why do employees hate their boss? There are a number of things employees dislike about their employers. And today, I’ll tell you the number 1 thing employees hate about us, their employers. My family and I were in Singapore when I heard the news about the North Luzon earthquake last Monday through one of my […]
Here is a question from Allan: How do I discipline my people? My answer is: “Discipline with love in your heart. Never with anger or vengeance.” 🙂 In Episode 11, you learned to treat employees like your own kids. Love them, but never spoil them. The reason why we discipline our children […]
Here is a question from Jennifer: What do I do with old employees who are hardheaded? My answer is: “Hammer their heads!” 🙂 It is impossible to find employees with soft heads. Right? What does hardheaded mean to you? For me, it means that he refuses to obey instructions. For Jennifer, however, […]
Here is a question from Vivian: How do you train your people? My answer is: “With total love and understanding.” Do you attend seminars and take a lot of notes so that you can echo them to your employees when you get back? Do you send your employees to attend seminars? For thirty years, that […]
Here is a question from Andrew: How do you motivate your employees? My answer is: I do not and I cannot motivate my employees. They motivate themselves. I thought I could motivate employees. And so, I raised my salaries, improved on benefits and included free uniforms, travel, 14th and 15th month pay, etc. Sometimes these […]
Lyn asked me this question: Why are my employees so lazy? My answer is: “Look at your KASH”! Yes, it is spelled K-A-S-H. No, it is not about money, and yes, you need some money to have KASH. Let me explain it one by one. K is for Knowledge. Ask yourself: Does your “lazy” employee […]